Standard, Climber Friend scheduled tours.
         The process as a whole.
         Add-on services.
         Cancellation and refund policy.

Add-on services (should be ordered before you confirm the tour):
1. You can choose another more expensive (not "Rossia") hotel to stay in Moscow from our hotel list (page Services).
2. You can stay in Moscow more then on night before and one night after the Caucasus. Note: in that case you miss group transfers on the standard days of arrival and departure. They are nonrefundable. Also you may need transfers on your real dates of arrival and departure.
3. You can visit St. Petersburg. We can book a hotel, transfers, tickets. Also it is possible to fly from Caucasus to St. Petersburg directly.
4. It is not possible to make changes in your Caucasus program. If you need changes it will be customized tour.

Cancellation and refund policy 
We do not cancel a tour if at least one person signs up.
If you cancel:
Land tour cost: There will be no refund if a member leaves a trip for any reason either voluntarily or involuntarily after the trip has begun. No refund will be made for any services not utilized.
A cancellation made not less than 10 days prior to departure date – cancellation fee is US$ 100. Pilgrim Tours must be notified in writing (by fax). A cancellation made less than 10 days (or No Show) - 50% of the Land cost will be charged.
Airfare: Pilgrim Tours shall refund customer 100% of the airfare minus all the cancellation fees retained by Airline.
Bank charges: You must   pay the bank  transfer fees.

Budget scheduled tours.
         The process as a whole.
         Add-on services.
         Cancellation and refund policy.

The process is as follows:
1. You chose the date of a tour and send us an e-mail about availability.
2. We confirm that  it is possible by e-mail.
3.  You fax the completed Budget Tour Application Form to our fax in Boston, USA or in Moscow, Russia (every person). That means you confirm your sign-up.
4. We will send you a formal confirmation and an invoice with our bank details  by e-mail.
5. You send us full payment for the tour (it may be check or bank transfer, we do not accept credit cards).
6. You send us an e-mail message with your details for visa support.
                 a. Full name
                 b. Citizenship
                 c. Passport #
                 d. Date of passport expire
                 e. Fax number (to send you visa support)
7. We will send you visa support papers by fax.
8. You apply for a visa in the Russian Consulate.

Add-on services:
It is not possible to make changes in your  program. If you need changes you should choose Standard tour (with or without add-ons) or Customized tour.

Cancellation and refund policy 
We have a right to cancel a Budget tour not less then 10 days before arrival date. In that case we refund your money in full.
If you cancel:
Land cost: There will be no refund.
Airfare: Pilgrim Tours shall refund customer 100% of the airfare minus all the cancellation fees retained by Airline.
Bank charges: You must   pay the bank  transfer fees.

Fellow Traveler tours.
         The process as a whole.
         Cancellation and refund policy.

The process is as follows:
1. You chose the date of a tour and send us an e-mail about availability.
2. We confirm that  it is possible by e-mail.
3.  You build your tour (what services do you need from us) and send us you request by e-mail.  Also we need the date from which your visa should bed.
4. We will send you a formal confirmation and an invoice with our bank details  by e-mail.
5. You send us full payment for the tour (it may be check or bank transfer, we do not accept credit cards).
6. You send us an e-mail message with your details for visa support.
                 a. Full name
                 b. Citizenship
                 c. Passport #
                 d. Date of passport expire
                 e. Fax number (to send you visa support)
7. We will send you visa support papers by fax.
8. You apply for a visa in the Russian Consulate.

Cancellation and refund policy 
We have a right to cancel a Budget tour not less then 10 days before arrival date. In that case we refund your money in full.
If you cancel:
Land cost: There will be no refund.
Airfare: Pilgrim Tours shall refund customer 100% of the airfare minus all the cancellation fees retained by Airline.
Bank charges: You must   pay the bank  transfer fees.

Customized tours.
         The process as a whole.
         Cancellation and refund policy.

The process is as follows:
1. You answer our questions or send us your exact itinerary.
2. We make an offer by e-mail.
3. You confirm our offer  by e-mail.
4.  You fax the completed Application Form to our fax in Boston, USA or in Moscow, Russia (every person).
5. We will send you a formal confirmation and an invoice with our bank details  by e-mail.
6. You mail a deposit of US$ 100 per person (it may be check or bank transfer, we do not accept credit cards).
7. You send us an e-mail message with your details for visa support.
                 a. Full name
                 b. Citizenship
                 c. Passport #
                 d. Date of passport expire
                 e. Fax number (to send you visa support)
8. We will send you visa support papers by fax.
9. You apply for a visa in the Russian Consulate.
10. You send the rest of money to us. (if we do not receive the money on our account at least 10 days before the beginning of the tour we may cancel your participation.)

Cancellation and refund policy 
If you cancel:
Land tour cost: There will be no refund if a member leaves a trip for any reason either voluntarily or involuntarily after the trip has begun. No refund will be made for any services not utilized.
A cancellation made not less than 10 days prior to departure date – cancellation fee is US$ 100. Pilgrim Tours must be notified in writing (by fax). A cancellation made less than 10 days (or No Show) - 50% of the Land cost will be charged.
Airfare: Pilgrim Tours shall refund customer 100% of the airfare minus all the cancellation fees retained by Airline.
Bank charges: You must   pay the bank  transfer fees.